Claim Submission Process:

• In the unlikely event that you experience challenges with a unit purchased please contact the Sales numbers provided in the contact section during working hours 8:30AM-7:00PM
• If challenges cannot be resolved remotely the client will be required to bring unit(s) to the shop for assistance
• Clients outside Nairobi may take their unit(s) to the nearest Wells Fargo courier office and have the unit shipped within
• In the case of laptops, Courtesy units may be provided for un-interrupted work during diagnosis and repair.
• No unit will be received for warranty minus the Warranty Card/Receipt/Invoice

Claim Verification and Evaluation:

All our laptops come with a warranty seal, units brought for warranty minus such a seal will not be accepted. For clarity, please request the Sales person to show you how it looks like.
Warranty Coverage/Scope:

a) Defective units beyond the exchange period will be received and processed under a Job card according to specific product T&Cs. 

b) Please Refer to section for warranty/exchange details of specific product category(s)

c) Any of our warranties do not cover Physical Damage, Liquid Damage, Faults caused by electrical surges as evidenced by burnt chips/ICs on diagnosis